Prescription Ordering

Please note that in order to reduce congestion on the telephone lines, and the possibility of mistakes occurring, we do not accept telephone requests for prescriptions.

Prescriptions can be requested in the following ways:

  • Online via the link at the top of this page
  • Speaking to the local chemist
  • Handing in a request at our front desk

Please indicate your preferred chemist as we can also deliver the prescription to the chemist for your convenience. If you wish your prescription to be sent to your address, please supply a stamped addressed envelope.


Processing Times

The clinician checks all prescription requests before signing. There are different types of prescriptions, allowing different levels of safety checks, and therefore leads to shorter or longer processing times.

Please call after 10am for any prescription enquiries. 

  1. Urgent requests - Should you feel your request is urgent please mark as urgent before 11.30, your request will then be passed to our duty doctor of the day.  If your urgent request has been approved by the duty doctor this will be done by 17.30. 
  2. Repeat - if the prescription has been issued before, and is on the right hand side of the prescription paper, this is termed as a ‘repeat’ and will be processed within 2 working days. This is processed quicker than an acute/non-urgent request as the GP has deemed it safe to issue with a reduced number of checks.
  3. Acute or Non-Urgent Requests - a patient may have had a prescription before, but the GP would like an extra layer of safety checks to be performed before another issue. This is deemed an acute/non-urgent request, and can take longer to issue. Our aim is to issue this within 5 working days.
  4. Hospital advised prescriptions - for hospital advised prescriptions, similar to acute/non-urgent requests, the practice takes longer to process to reflect an extra layer of safety. The clinician will look through your medical records when prescribing to make sure it is safe to be prescribed, and therefore will be processed within 5 working days.

Prescriptions for Anyone Going or Living Abroad

The NHS accepts responsibility for supplying ongoing medication for temporary periods abroad of up to three months. 

If a person is going to be abroad for more than three months then only a sufficient supply of their regular medication will be provided to enable them to get to the destination and find an alternative supply of their medication. 

NHS prescriptions must never be obtained by relatives or friends on behalf of patients who are currently abroad, irrespective of such factors as owning a house in the UK or paying UK taxes. Patients are responsible for ensuring that any drugs they take into a country conform to local laws. 

By not adhering to this guidance, you are breaking UK law

If you are going on holiday it is important that you remember to take your medication and that you have a sufficient supply of your medication. It's the patient’s responsibility to ensure that any drugs they take into a country conform to local laws. 

In the event that you forget to take your medication you will need to register with a medical clinic in the country you are visiting.