Please order your prescriptions online and nominate a pharmacy that we can sent this to rather than coming to the surgery due to the current Coronavirus situation.  Please note that we will only issue the normal repeat prescription requests - no additional amounts will be prescribed.

Repeat Prescriptions

Please note that in order to reduce congestion on the telephone lines, and the possibility of mistakes occurring, we do not accept telephone requests for prescriptions - this is to reduce congestion on the busy telephone lines, and to reduce the possibility of prescription mistakes occurring.

Prescriptions can be requested in the following ways:

  • Online via the link at the top of this page
  • Speaking to the local chemist
  • Handing in a request at our front desk (please see above)
  • Please indicate your preferred chemist as we can also deliver the prescription for your convenience. If you wish your prescription to be sent to your address, please supply a stamped addressed envelope. Due to NHS confidentiality regulations, we do not fax prescriptions to pharmacies.

Processing Times

The clinician checks all prescription requests before signing. There are different types of prescriptions, allowing different levels of safety checks, and therefore leads to shorter or longer processing times.

  1. Urgent requests:
    • Should you feel your request is urgent please mark as urgent before 11.30, your request will then be passed to our duty doctor of the day.  If your urgent request has been approved by the duty doctor this will be done by 17.30.   PLEASE DO NOT CALL THE SURGERY PRIOR TO THIS TIME. 

  2. Repeat:
    • if the prescription has been issued before, and is on the right hand side of the prescription paper, this is termed as a ‘repeat’ and will be processed within 2 working days.

  3. Hospital advised prescriptions and Non-urgent request:
    • For any non urgent prescriptions/hospital advised prescriptions please allow an extra layer of safety as the clinician will look through your medical records when prescribing to make sure it is safe to be prescribed, and therefore will be processed within 5 working days.

      PLEASE CALL AFTER 10AM FOR ANY PRESCRIPTION ENQUIRIES.  ANY URGENT REQUESTS WE WOULD DIRECT YOU TO POINT 1 ABOVE.

 

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