** Please note we have suspended our online appointment booking system**
If you have any symptoms described, then please telephone the surgery for advice or NHS 24 if out of hours advice is required. It is important that you do not attend the surgery
unless advised by a GP.
For more information, please visit www.nhsinform.scot/coronavirus
Please order your prescriptions online and nominate a pharmacy that we can sent this to rather than coming to the surgery due to the current Coronavirus situation. Please note that we will only issue the normal repeat prescription requests - no additional amounts will be prescribed.
We ask all patients that if you have any concerns and/or symptoms regarding COVID-19 then to please visit www.nhsinform.scot/coronavirus or call NHS24 on 111.
From 9th April the main Practice door will be closed. We are operating as normal but for the safety of our patients and staff, anyone who has an appointment will have to press the intercom system on the side door who will alert the clinician that you have arrived. We ask that patients wait outside, and the clinician will call you through. As we do not have a sheltered waiting area, we would strongly advise that you do not arrive earlier than your appointment time.
It is important that you do not attend the surgery unless advised by a clinician. We are now operating a complete telephone triage system, where the clinician will call you back, and can offer a face to face appointment if clinically needed. This is to help prevent the spread of infection.
For anything else we ask patients to call the practice to speak with one of the reception team on 0131 452 8406.
A routine appointment can be booked either:
- online – via the link at the top of this page
- over the telephone (0131 452 8406) or
- in person at the reception desk
Please remember that our GP appointment times are 10 minutes long. Therefore, if you have a long list of problems it may not be possible to deal with all of them in one consultation. We offer a range of appointments:
1. Routine '2 week release' appointments
- Can be booked up to 2 weeks ahead. Routine appointments are released daily, two weeks before that specific date ie appointments on Monday 15th will be released on Monday 1st.
Routine appointments are either:
- Face-to-face consultation, or
- Telephone call appointment (Unfortunately we are not able to guarantee a time for a telephone call appointment as the doctors have to prioritise their workload depending on demand each day).
2. Soon '3 day release' appointments
- Can be booked up to 3 working days ahead. These appointments are released daily, three working days before that specific date ie appointments on Monday 15th will be released on Wednesday 10th (three working days).
3. Same day appointments:
- A limited number of these appointments are released at 08:00 every day on a ‘first come, first serve basis’.
4. Triage consultations:
- Same day appointments are limited and can be allocated very quickly.
- But, if you feel your problem needs medical attention that day, the receptionist will take a brief message and ask the duty doctor to call you back as soon as they can.
- This enables the doctor to assess if an emergency appointment is required, or if the problem can be effectively and safely managed at home with guidance from the doctor.
Frequently Asked Questions
- Why can I not book further than two weeks ahead?
- We have previously opened up the diary for patients to book appointments outwith the two weeks, but we noted that our “do not attend/ DNA” failed appointment numbers increased. We found that limiting our diary to two weeks has dramatically reduced our DNA rates.
- Why can I never get through on the phone lines at 0800?
- We apologise that the phone lines are extremely busy first thing in the morning.
- We have increased receptionist cover when the practice opens to help with this demand.
- Why are the same day appointments always used within a few minutes of the lines opening?
- We recognise there is increased patient demand on the NHS and General Practice as a whole, and unfortunately we can not accommodate all requests for a same day appointment.
- As a medical establishment, we have to prioritise all demands to deal with acute medical emergencies, and therefore we have introduced a duty doctor triage system.
- Each day, a duty doctor will triage and prioritise all calls felt to be urgent from patients, all prescription requests, and all hospital requests.
- Each day, the duty doctor can utilise urgent appointment slots following an initial conversation with a patient. It is noted that a lot of triage calls can be dealt with safety over the telephone.
We have a very skilled nursing team. Therefore when asking for a nurse appointment our receptionists will make an appointment with the most appropriate clinician.
Please note we do not offer a general “well-man” or “well-woman” health check on the NHS (i.e. cholesterol or PSA checks) unless discussed with a doctor first.
- We offer routine appointments with our nursing team out with our normal opening times of Monday to Friday 08:00-18:00 which are highly valued by our patients who have difficulty making a day time appointment.
- When attending these appointments, please go to the door on the right of the main entrance and ring the doorbell.
- Unfortunately, we can not offer blood test appointments after 15:00 as they will not get analysed by the labs until the following day which can lead to erroneous results.
- Can perform blood tests only
2. Treatment nurse:
- Can perform doppler leg scans, dressings, ear checks and syringing, injections, smear checks, stitch or staple removals, stocking measurements and travel clinic advice.
3. Lead practice nurse:
- Can review and manage chronic diseases (asthma, COPD/emphysema, diabetes, high blood pressure), contraception, sexual health screening, smear checks, travel clinic advice and wart advice.
There are occasions when patients need to be assessed by a doctor which might involve intimate examinations. This Practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor.
It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.
Trust is important in the relationship between GP and patient and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.